KYOCERA Document Solutions America Names Top Dealer Service Technicians for 2015

KYOCERA Document Solutions America Names Top Dealer Service Technicians for 2015

Technicians across the United States compete in Kyocera’s Annual Technical Service Awards for the honor of being named Kyocera’s Top Technician 2015

FAIRFIELD, N.J. – January 18, 2016 – KYOCERA Document Solutions America, one of the world’s leading document solutions companies, today announced the five regional finalists and one national winner in their Kyocera Technical Service Awards 2015.

Craig Doeden from Century Business Products, Inc. (Sioux Falls, SD) of Kyocera’s Midwest Region was named this year’s Kyocera Top Technician, topping over 4000 technicians throughout the United States eligible to participate. Those accepting the challenge had to make their way through three rigorous stages of competition: an initial online test, followed by a regional match-up, with the final stage being held at the national level to determine Kyocera’s Top Technician for 2015.

“Kyocera has always been proud of the service we offer our customers. It’s one of the main pillars of our Total Document Solutions approach to serving our clients,” said Terry Knopsnyder, vice president of Engineering at KYOCERA Document Solutions America. “For many customers, the technicians we send into the field are the face of Kyocera – they represent the Kyocera brand and our TDS approach. Our dealer service technicians take that responsibility seriously, and it shows in their skill and dedication. This competition honors that dedication.”

Top Technician Craig Doeden will be joined by other winners from around the world on a trip to Japan and China to enjoy the local sights, sounds, culture and cuisine, as well as visits to major Kyocera factories and facilities.

Congratulations go out to our regional winners as well:

  • NORTHEAST REGION – Ronald Gates, Phillips Office Solutions (Middletown, PA)
  • SOUTHEAST REGION – Kevin McCreary, Capital Office Products (Columbia, SC)
  • SOUTHWEST REGION – John Stich, UNA Copy (Amarillo, TX)
  • WESTERN REGION – John Foust, KBA DOCUSYS, Inc. (Union City, CA)


KYOCERA Document Solutions America, Inc. (, headquartered in Fairfield, N.J., is a leading provider of computer-connectable document imaging and document management systems, including network-ready digital MFPs/printers, laser printers, color MFPs/printers, digital laser facsimiles, and multifunctional and wide format imaging solutions. KYOCERA Document Solutions America is a group company of KYOCERA Document Solutions Inc., a core company of the KYOCERA Corporation, the world’s leading developer and manufacturer of advanced ceramics and associated products, including telecommunications equipment, semiconductor packages and electronic components.

KYOCERA Document Solutions America, the first document solutions company with third-party certified sales data, has received numerous honors for its products’ high performance, reliability and cost efficiency. KYOCERA Corporation’s consolidated net revenues exceeded $12.72 billion for the fiscal year ending on March 31, 2015.

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