Co-Managed IT with Ultrex: The Best of Both Worlds

In-house help when you need it. Expert backup when you really need it.

Not every organization needs — or wants — a full internal IT department.
And not every issue should require opening a support ticket and paying for someone else to reset a password.

That’s where co-managed IT comes in.

At Ultrex, co-managed IT is all about sharing responsibility the right way — so your team handles the simple, day-to-day stuff, and we step in for the bigger, messier, or higher-risk problems. No stress. And no one feeling stuck or in over their head.

What Co-Managed IT Actually Looks Like

Most co-managed setups start the same way:

You’ve got someone in-house who’s the most tech-savvy person in the room.
They might not have “IT” in their job title, but they handle things like:

  • Password resets
  • New user setup
  • Basic workstation issues
  • Simple software questions

And honestly? That’s perfect.

Those tasks don’t need a senior engineer, and they don’t need to drive up your IT costs. By keeping those items in-house, you save money and keep response times fast.

Where Ultrex comes in is everything beyond that.

Backup for When Things Get Real

Technology has a habit of behaving… until it doesn’t.

That’s when co-managed IT shines.

With Ultrex as your partner, your in-house person isn’t alone when they run into:

  • Server or network issues
  • Security concerns
  • Microsoft 365 or Google Workspace problems
  • Firewall, backup, or ransomware questions
  • “This seems important and scary” moments

Instead of guessing, Googling, or hoping for the best, they’ve got experienced engineers on call who do this stuff every day.

We’re not here to replace them — we’re here to have their back.

Vacation-Proof (and Turnover-Proof) IT

One of the biggest hidden risks of “we have a tech person” is what happens when:

  • They take a vacation
  • They get sick
  • They change roles
  • They leave the company

Without a partner, organizations can end up completely stuck — locked out of systems, unsure how things are set up, or scrambling to recover access.

With Ultrex involved, that risk disappears.

We already know your environment.
We already know how things are configured.
We already have documentation and access.

So if your internal person is out — temporarily or permanently — your business keeps running.

That peace of mind alone is worth its weight in gold.

Clear Roles = Lower Costs (and Fewer Headaches)

A core part of every Ultrex co-managed relationship is clearly defining who does what.

We don’t wing it. We spell it out.

  • What your team handles
  • What Ultrex handles
  • What’s shared responsibility
  • How that affects pricing

Because we’re not spending time on basic user support or password resets, your costs stay lower — and our time is focused on the things that actually move the needle for security, reliability, and growth.

And because we don’t bill per ticket or per visit, no one is afraid to ask for help when something feels over their head. That support is part of the relationship, not an extra line item.

You Don’t Need a “True” IT Hire to Be Safe

Hiring a full-time, highly experienced IT professional is expensive — and often unnecessary.

Co-managed IT lets you:

  • Empower a capable internal person
  • Avoid over-hiring
  • Reduce risk
  • Stay supported
  • Scale help up or down as needed

Your internal person handles the basics.
Ultrex handles the heavy lifting.
And together, it works better than either option alone.

A Partnership, Not a Takeover

At Ultrex, we’re not tied to one vendor, one tool, or one way of doing things. We tailor recommendations based on:

  • Your budget
  • Your risk tolerance
  • Your team’s skill level
  • Your balance of cost vs. security vs. convenience

There’s no one-size-fits-all answer — and that’s exactly why co-managed IT works so well.

Thinking About Co-Managed IT?

If you’ve got someone internally handling basic tech needs, but you don’t want them feeling stuck, stressed, or alone — co-managed IT might be the perfect fit.

We’ll help define roles, back up your team, and make sure your organization is never one vacation or resignation away from chaos.

👉 Reach out to Ultrex and let’s build a setup that works for your team — together.