The Problem
Networks go down. Computers stop working as well as they used to. There’s always something new to try and improve your workflow with. It can be exhausting and incredibly frustrating.
And you didn’t get into this field to spend all your time thinking about technology! You know it’s an important part of what you do, but it can quickly feel like technology is always working against you while you’re out there trying to make a difference in the world.
We know your pain. You shouldn’t have to spend so much time, money, and brain-space on IT. And when you decide to hire an IT guy or an IT Service provider, they’ll often hit you with weird pricing models – like charging you just to respond to an email – or hold your tech hostage with lease agreements.
Here at Ultrex, we believe there’s a better way.
The Solution
Ultrex’s IT services have one goal in mind:
To inform and equip your organization with the best IT solutions out there so that you can get back to doing what you do best.
Ultrex has been offering quality business solutions for more than 22 years, and as we have deployed print solutions, cameras, and phone systems, we have routinely found those who could use the next piece of the puzzle – managed IT solutions.
We understand that not all businesses have the resources to have their own IT department. That’s why we’re excited to offer a full range of IT services with the service and passion you have come to expect from Ultrex, so you can focus on your core business.
At Ultrex, we take pride in our ability to provide a focused approach to IT services for your business.
The Whole-Company IT Program
We believe that a company is best supported by having an end-to-end solution that covers all the most common pain points. This includes not only the month-by-month maintenance, but system recommendations, upgrades, deployments, and configuring new machines.
We also understand in the modern business world, cyber security is crucial – keeping the right data in the right hands and making sure your network and computers are secure is just another part of the puzzle we manage for our clients.
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Priority response on system-wide outages
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Dedicated team who gets to know you and your systems
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Remote/telephone support
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On-site support
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Proactive solutions and recommendations
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Cyber Security evaluation and support
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Advanced remote support and remote monitoring software
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Server monitoring and maintenance
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Facility Management
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Regularly scheduled onsite visits
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Management of pay per use systems
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Monitoring of internet, technician response in case of downtime
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IT projects, upgrades, and installations
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Staff training sessions
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System updates
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Software deployments
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Resource monitoring for system reliability
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AV installations (software charges apply)
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Backup recommendations and deployments on and offsite, cloud managed and personnel
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Managed software/hardware (charges apply)
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The only things we don’t include within our full retainer package:
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Low voltage cable running within walls
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After hours/nights and weekends support
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Website design or changes
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Hardware or software costs of recommended solutions
We’re proud to offer all of this in a unique support pricing model that allows us to provide the support you need without having to worry about billing for every hour, call, and visit. It’s our greatest desire to support you, not just charge you.
It allows us to do everything we need to become your full IT department and focus on what matters to you and your team. It would allow us to schedule regular visits to local locations, keep the server rooms clean, and assist staff with issues.
Furthermore, we understand that not all employees are fluent in technical jargon or understand how devices work behind the scenes. Our technicians strive to help your users better understand why an issue may have occurred and how it can be prevented in the future. Communication and outstanding support are some of our top priorities.
What comes next?
The first step is a network-wide review. We’ll look over your hardware and software on each supported machine and give recommendations for changes. We’ll want to meet with the key-holders to have a brainstorming session of what pain points your company runs into, and how we can help resolve them.
This will allow us to chart a course for our first phase of partnering together and help assess what projects would make sense to roll out to bring your company to the next level. This meeting can be as big or as small as you would like. Think less of a sales call, and more of a discussion of if we can be of good use to you and your team.
Once we’ve assessed your company’s needs together, we’ll send you a contract with our recommendations for a retainer plan, one-off contract, or hourly plan and for any equipment that we think would set your company up for the best success. Once you sign and return that, we’ll be able to move forward with the next step!
This is the best step, in our experience. Now that we’re partnering together, we’ll begin doing what we do best as your IT department so that you’re free to do what you do best in making a difference in this world.
We’re going to team up to uncover the things that keep getting in your way, work to resolve them, and continue providing you and your organization with excellent support.