How We Use Plaud to Support Our IT As We Support You
At Ultrex, we spend a lot of time searching for tools that actually make work better without adding extra overhead. When a new technology comes along that genuinely saves time and helps us serve our clients better, we pay attention.
That’s why we’ve integrated Plaud deeply into our daily workflow – and why it’s quickly become one of our favorite tools.
What Is Plaud?
Plaud is an AI-powered voice recorder and transcription tool designed to capture spoken conversations and immediately turn them into clean, structured notes, summaries, and actionable items.
Instead of scrambling to write down notes during a fast-moving phone call or spending precious time manually typing out meeting summaries, Plaud handles the record-keeping automatically in the background.
How We Use Plaud at Ultrex
We don’t just use Plaud as a basic voice recorder – we’ve built it directly into how we manage our projects and handle support requests.
- VOIP Integration for Accurate Ticket & Recap Emails: We import MP3 recordings directly from our phone system into Plaud. It immediately processes the audio, outlines key technical details, and drafts clean recap emails. You get a clear summary of what was discussed and what steps are being taken, without the wait.
- Streamlined Project Management: IT projects live and die in the details. When planning network upgrades, migrations, or hardware rollouts, we use Plaud to capture every single requirement. It ensures that minor details – like specific user permissions, legacy printer settings, or exact device names – never slip through the cracks.
- Eliminating the “Administrative Drift”: Tech technicians should be focusing on solving technical issues, not spending half their day writing notes. Plaud takes care of the administrative heavy lifting so our team stays focused on helping you.
Why It Matters to Our Clients
You might wonder why an IT company is talking so much about a note-taking tool. The answer is simple: it directly improves the support experience.
- Nothing Gets Missed: When you explain a complex, intermittent issue or outline a multi-step project need, Plaud captures it word-for-word and organizes it into actionable tasks.
- Better Communication: Clear transcripts lead to clearer follow-ups. You get concise, accurate recaps so everyone stays on the same page.
- Faster Resolution: Less time spent typing up manual ticket documentation means more time spent actually resolving network, security, and hardware needs.
Tailored to How You Work
At Ultrex, we don’t tie ourselves to any single offering or software solution just because it’s popular. We evaluate every tool based on how it fits into real-world budgets, operational needs, and workflow efficiency – finding the right balance across cost, security, and convenience.
We also believe in straightforward, transparent service. We don’t bill per ticket or per visit. Everything we do – including setting up tools like this, managing project timelines, and providing hands-on assistance – is completely covered as part of your fixed retainer. No surprise invoices, no hidden support fees, and no nickel-and-diming for extra calls.
There is no one right answer for every organization, but finding smart ways to leverage modern tools can transform how your business operates.
Let’s dive in and find the right solutions for your team – together!