The Next Evolution of Copier Service: How Ultrex is Redefining Support for Kyocera -

For years, copier service has been reactive.

Something breaks. A ticket gets placed. A technician shows up. The problem gets fixed.

And then it happens again.

At Ultrex Business Solutions, we see it often: your print environment is “working”… but it isn’t working well. Hidden inefficiencies, preventable issues, and outdated service models quietly cost your business time and money.

That’s why we’ve evolved how we support Kyocera copier environments—moving beyond break/fix service into a smarter, proactive, and cloud-connected approach.

Moving Beyond Break/Fix: A Smarter Service Model

Traditional service models wait for problems to happen.

Modern service prevents them.

Ultrex now delivers a proactive service experience powered by real-time device monitoring, predictive maintenance, and cloud-based tools. Instead of reacting to downtime, we actively work to eliminate it.

What that means for your business:

Fewer unexpected service calls
Faster response times when issues do occur
Better device performance across your entire fleet
Reduced strain on your internal IT team

Real-Time Visibility with Kyocera Fleet Services (KFS)

With Kyocera Fleet Services, Ultrex can monitor your devices in real time—without stepping foot in your office.

This platform allows us to:

Detect issues before they cause downtime
Monitor toner levels and automatically manage supplies
Track device performance and usage trends
Push firmware and security updates remotely

Instead of waiting for a machine to fail, we’re already working on the solution before you even notice a problem.