The Service Difference That Keeps Oregon Businesses Running
One of the most common questions we hear at Ultrex Business Solutions is:
“What’s the best copier brand?”
It’s a valid question. Your copier is one of the most important pieces of technology in your office. It prints invoices, scans contracts, supports employee workflows, and helps keep business moving every day.
Most people expect the answer to be a specific manufacturer.
The real truth is that the best copier isn’t defined by the logo on the front of the machine.
Today, major manufacturers like Kyocera, Toshiba, Canon, Ricoh, Sharp, Konica Minolta, and Xerox all produce reliable, feature-rich equipment. Modern copiers offer:
- Exceptional print quality
- Advanced security features
- Cloud connectivity
- Mobile printing
- Impressive energy efficiency
The technology has become so advanced that hardware is rarely the biggest factor in a customer’s experience.
What truly separates a great copier experience from a frustrating one is something much simpler:
Service
Eventually, every piece of office equipment requires maintenance, support, or repairs.
When that happens, the quality of your service provider becomes far more important than the brand name on the machine.
A copier issue can be a minor inconvenience, or it can bring productivity to a standstill. The difference comes down to how quickly and effectively your provider responds.
Unfortunately, many businesses have experienced the frustration of waiting days for a technician, dealing with unavailable parts, or struggling to get someone on the phone when they need help most.
Every hour of downtime impacts productivity, employee efficiency, and customer service.
At Ultrex Business Solutions, we believe businesses deserve better.
The Ultrex Difference
For more than 25 years, Ultrex has helped businesses throughout Oregon maximize productivity while minimizing downtime.
Our philosophy is simple:
We don’t just sell equipment. We support the people who rely on it.
That’s why we’ve built one of the most responsive service organizations in Oregon.
Fast Response Times
When service is needed, our factory-trained technicians respond quickly to diagnose and resolve issues before they impact your business operations.
Because our technicians are locally based, we’re able to provide faster support than many national providers and manufacturers.
Proactive Service
Through remote monitoring and proactive maintenance programs, we often identify potential issues before they become costly problems.
This means:
- Fewer emergency service calls
- Reduced downtime
- Longer equipment life
Fully Stocked Parts and Supplies
Waiting weeks for parts shouldn’t be acceptable.
That’s why Ultrex maintains a comprehensive inventory of:
- Parts
- Toner
- Drums
- Maintenance kits
- Supplies
When your business needs support, we’re prepared.
Multi-Line Expertise
Unlike dealers limited to a single manufacturer, Ultrex offers solutions from multiple leading technology providers.
This allows us to recommend the right solution based on:
- Workflow requirements
- Print volume
- Security needs
- Budget considerations
Not a manufacturer’s sales quota.
Whether you’re a small business needing a compact multifunction device or a large organization requiring enterprise-level print management, we design solutions that fit your business.
Technology Is Only Part of the Solution
Modern office technology has evolved far beyond printing and copying.
Today’s businesses need:
- Secure printing
- Cloud connectivity
- Mobile access
- Workflow automation
- Document management
Ultrex Business Solutions provides a complete portfolio of business technology services designed to help organizations operate more efficiently and securely.
Our team takes the time to understand your environment and recommend solutions that improve productivity, not just replace equipment.
Local Support Matters
As a locally owned company headquartered in Albany, Oregon, we understand the needs of businesses throughout the state.
When you call Ultrex, you’re speaking with people who live and work in your community.
Our customers aren’t account numbers.
They’re long-term partners.
That commitment to relationships is why so many organizations continue to trust Ultrex year after year for their office technology needs.
Thinking About Replacing Your Copier?
Before signing another copier agreement, let Ultrex provide a complimentary review of your current environment.
We’ll evaluate:
- Existing equipment performance
- Service history
- Print costs
- Contract terms
- Security considerations
- Workflow opportunities
You may discover opportunities to reduce costs, improve productivity, and receive significantly better service, often without increasing your monthly investment.
Experience the Ultrex Difference
The best copier brand isn’t necessarily the one with the biggest name.
It’s the one backed by a service team that responds when you need them, supports your business goals, and stands behind every solution they provide.
At Ultrex Business Solutions, that’s exactly what we do.
If you’re ready to spend less time worrying about office technology and more time growing your business, we’re ready to help.
Ultrex Business Solutions
Your Partner for Office Technology, Managed IT, Communications, and Business Productivity Solutions
Albany, Oregon
541-928-6522