Ultrex Privacy Policy -

At Ultrex, we understand that as your Managed Service Provider, we are entrusted with your most sensitive data. This Privacy Policy outlines our commitment to protecting your privacy and managing your information with the highest level of integrity.

1. Information Collection and Use

We only collect information that is necessary to provide, manage, and secure your IT infrastructure. This includes technical data, account credentials, and contact information required to fulfill our service obligations.

2. No Sale of Data

Ultrex IT does not sell, rent, or lease your personal or business data to any third parties. Your information is not a commodity; it is a tool used solely for the purpose of maintaining your technology environment. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

We do not share your information with outside parties except in the following limited circumstances:

Service Delivery: We may share specific data with third-party vendors (such as Microsoft 365, Google Workspace, or UniFi) only when it is essential to accomplish the services we provide to you.
Legal Compliance: We may disclose information if required by law or in response to a valid legal request.

4. Internal Data Compartmentalization

We maintain strict internal controls to ensure your data is handled securely within our own team:

Need-to-Know Basis: Access to client data is compartmentalized. Even within Ultrex, employees only have access to the specific information required to perform their current tasks.
Access Control: We utilize robust authentication and permission-based structures to prevent unauthorized internal exposure of sensitive information.

5. Data Security

We employ industry-standard security measures to protect your data from unauthorized access, alteration, or destruction. This includes encryption, secure password management, and regular audits of our internal tools.

6. Communications

Ultrex communicates by phone, email, and text. You opt in by communicating with us using your chosen method, and can opt out any time by sending STOP as a reply to any text or email. For any preferences on allowing or ending communication with us, please email us here.

7. Policy Updates

Ultrex IT reserves the right to update this policy as technology and regulatory requirements evolve. We will notify clients of any significant changes to how their data is handled.

Contact Us If you have questions regarding this Privacy Policy or how your data is managed.