In-house help when you need it. Expert backup when you really need it. Not every organization needs — or wants — a full internal IT department.And not every issue should require opening a support ticket and paying for someone else…
For many growing businesses, phone systems tend to get overlooked as long as calls are still coming in and going out. Over time, those systems often end up being “nursed along” on legacy services from traditional carriers like Comcast, Spectrum,…
When a company is young, scrappy, and growing, IT usually starts the same way:Someone sets up email… somehow… and everyone just runs with it. A Gmail account here.A personal email there.A couple different laptops.Passwords in people’s heads.And nothing feels “broken”…
Helpful? Yes. A magic fix? Not quite. You’ve probably started seeing prompts that say something like “Sign in with a passkey instead”. Big tech companies are pushing them hard, often describing passkeys as the future of authentication — safer than…
Much like the Mac vs. PC debate, the iPhone vs. Android conversation has a tendency to turn into a team sport. People get very passionate very quickly. At Ultrex, we take a different view: 👉 They’re just tools.Good tools —…
At Ultrex, we do things a little differently than the old-school “computer repair guy.” If you’ve ever hesitated to call tech support because you were afraid of receiving a surprise bill for a 5-minute conversation, you know exactly why we…
There’s a big conversation happening right now in Washington about the future of TP-Link hardware in the United States — especially routers and networking gear. It’s not just tech news, it’s something businesses and IT teams should be paying attention…
This question comes up all the time: “So… should I be on a Mac or a PC?” And our answer is almost always the same: 👉 Neither is “better.” They’re just tools.The real question is which tool fits how you…
The “Good Deal” Computer That Wasn’t Last week, one of our clients reached out almost immediately after buying a brand-new computer. On paper, it looked fine.The price was completely reasonable.It was new, sealed, from a reputable retailer. But once they…
If you’ve talked to more than one IT or security vendor, you’ve probably heard a whole alphabet soup of tools thrown around: AV. EDR. MDR. XDR. NGAV.Fun, right? Let’s slow it down and talk about what these tools really do…
Tired of scan-to-email breaking with each email provider update? If you’ve ever tried to set up scan-to-email on a copier, a networked printer, or another “smart” device, you may have hit a frustrating wall: “This device doesn’t support MFA or…
When someone leaves your organization, their email account doesn’t just… poof… vanish (unless you want it to!). You actually have a few clean, safe options — and each one has different pros, cons, and best-use scenarios. At Ultrex, we don’t…
An Ultrex IT Guide to Responding — and Recovering — the Right Way Let’s start with the good news: not every scary pop-up or flashing screen means you’ve truly been hacked.But if something feels off — your computer is acting…
If You’d Be Sad If You Lost It — Back It Up. Let’s start simple:If you’d be sad, stressed, or out of business if a file disappeared, it needs to be backed up — automatically, regularly, and reliably. We’ve seen…
Let’s be honest — no two businesses run the same way. Different goals, different workflows, different people — and definitely different budgets. So why do so many IT providers still try to squeeze every client into the same pre-packaged “solution”?…
At Ultrex, we believe technology should empower your people – not confuse them. That’s why we include user training as part of our core service. No extra line item. No “add-on” charge. Just part of what we do. Because when…
The issue is beginning to alleviate and we’re seeing sign ins starting to work again. You can watch the coverage and updates as it wraps up here. ORIGINAL ARTICLE: We are aware of a Microsoft outage, this is not just…
When you go shopping for Microsoft 365, it feels like alphabet soup — Business Basic, Business Standard, Business Premium, E3, E5, and on and on.Let’s simplify things. For most small businesses and nonprofits, the three main licenses you’ll actually be…
Collaboration Without the Chaos If you’ve ever tried to manage a single “info@” or “support@” email address by forwarding messages to multiple people — you know how fast that can get messy. Replies overlap, messages get missed, and suddenly you’re…
Let’s be honest – Outlook the program (what most people think of as the “Outlook app” on Windows) has been a workhorse for decades. But in today’s cloud-first world, that workhorse is starting to limp. At Ultrex IT, we support…
Here’s two links to Sharing Google MFA codes with others, both a donor and a receiver guide. Donor Guide Receiver Guide For both of these guides, you’ll need your phone, and the Google Authenticator app (free from the App Store…
At Ultrex, we don’t just work with nonprofits — we specialize in them. Schools, churches, and community organizations make up the heart of what we do. We know your mission matters more than your margins, and we’ve built our entire…
Downtime costs more than you think. When a computer dies — whether it’s a bad hard drive, Windows update gone wrong, or a coffee spill that “just barely touched it” — it always seems to happen at the worst possible…
Why Multi-Factor Authentication (MFA) Matters Let’s get real – passwords alone don’t cut it anymore. Between phishing, reused passwords, and breaches that spill login data onto the dark web, it’s just too easy for attackers to get in.That’s where multi-factor…
At Ultrex, we spend a lot of time helping people stay secure without making their day-to-day work miserable. Password management is one of those areas where “secure” and “easy” usually don’t get along — but they can. That’s why we…
When it comes to IT infrastructure, we’re not interested in chasing trends or pushing whatever brand is loudest this year. We care about what works, what’s reliable, and what makes life easier for the businesses we support. That’s why, for…
On October 14, 2025, Windows 10 reaches End of Life. That means no more security patches, updates, or official support. In other words—if you’re still running Windows 10 past that date, your computers (and your data) are at risk. At…
When businesses set up devices such as copiers, scanners, or applications to send email, the natural instinct is to point them directly at their company’s Microsoft 365 or Google Workspace environment. After all, that’s where the mailboxes live. But in…
Because “We’ve Never Had a Problem” Isn’t a Security Strategy Every business owner knows how important it is to protect company data — but figuring out how to do that can feel overwhelming. Between compliance requirements, new threats, and just…
You’re running a growing business in Salem. But the more it expands, the more complex your IT needs become. From safeguarding sensitive data to supporting a hybrid workforce, staying on top of tech can feel overwhelming without the right support.…
In today’s fast-paced business environment, staying competitive means leveraging the right technology. However, many business owners struggle with outdated systems, inefficient workflows, and cybersecurity risks that hinder productivity. Without the right tools, businesses waste time on manual processes and lose…
Is Your Business Secure? Cyber threats evolve daily, yet many businesses assume their cybersecurity services are sufficient—until they experience a breach. A single cyberattack can result in data loss, financial damage, and reputational harm. If you’re unsure whether your business…
Choosing the right IT solutions is essential for running a successful business. From office equipment rental to IT support services in Portland, having the right tools and assistance can save time and money. Businesses need reliable technology to stay productive…
Are you concerned about the security of your business’s printing practices? With increasing data breaches and cyber threats, it’s crucial to prioritize the protection of sensitive information. From securing your network to implementing access controls and encrypted printing, these simple…
Looking for ways to optimize your printing processes and increase efficiency? Managed Print Services (MPS) could be the solution you’ve been searching for. With MPS, businesses can entrust their print infrastructure to experts who handle everything from maintenance and supplies…
A school was experiencing difficulties operating their telecommunications across their entire campus. Ultrex was able to configure a custom solution that addressed every need the school had all under their budget. Problem: A private school in Oregon was operating on…
Problem: A small non-profit had a dedicated team of volunteers and staff of around 20 people struggling with information access due to isolated repositories of data. The data silos were not easily accessible or integrable with other systems or departments…
Problem: A local church was operating two multi-function copiers for their printing and copying needs. When Ultrex was reviewing their lease cost, service plan, and overage charges we found a very high cost of operation—$874 / month. A cost that…
Problem: A Salem construction firm had a number of jobs in progress, with separate office trailers operating at each site. When they would start a new job, the project manager would purchase a new copy machine from a box store.…
Problem: A rural school district had a host of copiers and printers spread amongst schools and administrative offices. Management of the equipment fell to the district’s IT department. Monitoring the equipment’s usage, service levels and toner/ink needs was cumbersome and…
Problem: A personal injury law firm came to Ultrex as it was extremely difficult to locate key client files and documents on their network. The firm’s ever-rotating front office staff had never arrived at a consistent methodology for naming files…
